Employee Perceptions of Reward and Recognition Policy of BPOS Operating in India – An Empirical Study

Mr. Herald Monis ., Dr. T. N. Sreedhara .


This paper is based on an empirical study of ten ITES-BPO firms operating in

India, ranked among the top 100 by the International Association of Outsourcing Professionals (IAOP) for the year 2009. The data was collected using both qualitative and quantitative methods from 406 employees constituting 1% of the population under study. The study findings indicate that, on an average, the level of satisfaction among the respondents towards the reward and recognition policy is at 72.61 per cent, which implies, on our scale, that the respondents are satisfied with the reward and recognition policy of the BPOs for whom they are working at present. Regression analysis, using a significance level of 5 per cent, shows that variables of ‘If I do good work, I can count on being promoted’ (p = .000), ‘I am adequately recognized for my good work’ (p = .000), and ‘I am encouraged to take new initiatives/risks’ (p=.010) are significantly influencing the satisfaction of the respondents towards the reward and recognition policy. Interestingly, these significant variables are positively associated with the satisfaction, and all the variables used in the study collectively account for 39.5 per cent of the satisfaction of the respondents towards the reward and recognition policy.


Employee Perceptions, Reward and Recognition Policy, BPO

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