Role of Demographic Factors in Emotional Intelligence: An Empirical Study of Bank Managers

Dr. Minakshi Nagar .

Abstract


Emotional Quotient (EQ), the measure of Emotional Intelligence (EI), has been identified as an important factor, nowadays, in the performance and success of individuals both in their personal and professional lives. The present study aims to assess the level of EI among branch managers of commercial banks i.e., public sector and private sector banks engaged in various districts of Rajasthan. The study also delves into the relationship between EI of branch (bank) managers and the demographic factors such as age, gender, marital status, educational qualifications, and work experience. The results revealed that branch managers have higher level of emotional intelligence as measured with EQ test. Furthermore, a significant positive relationship between age and EI was found and the same was found for experience also, but no relationship was found between other factors such as, gender, educational qualifications, and marital status and EI. A suggestion for the enhancement of EI has also been offered.


Keywords


Emotional Intelligence, Emotional Quotient, demographic factors, branch managers

Full Text:

PDF

References


Adeyemo, D. A. (2008). Demographic Characteristics and Emotional Intelligence among Workers in Some Selected Organisations in Oyo State, Nigeria. Vision: The Journal of Business Perspective, 12(1), 43-48.

Bar-On, R. (1997). The Emotional Quotient Inventory (EQ-I): Technical manual. Toronto, Canada: Multi-Health Systems.

Bar-On, R. (2006). The Bar-On model of emotional-social intelligence (ESI). Psicothema, 18, 13-25.

Chadha, N. K., & Singh, D (2006). How to Measure your EQ. In D. Singh (Eds.), Emotional Intelligence at Work: A Professional Guide, New Delhi: SAGE Publications.

Cumming, E. A. (2005). An investigation into the relationship between emotional intelligence and workplace performance: An exploratory study (Doctoral dissertation, Lincoln University).

Day, A. L., & Carroll, S. A. (2004). Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours. Personality and Individual Differences, 36(6), 1443-1458.

Fariselli, L., Ghini, M., & Freedman, J. (2006). Age and Emotional Intelligence. EQ White Papers, Six Seconds, http://prodimages. 6seconds.org /media/WP_EQ_and_Age.pdf, Accessed on June 02, 2017.

Goleman, D. (1995). Emotional Intelligence: Why it can matter more than IQ. London: Bloomsbury Publishing.

Goleman, D. (1998). Working with Emotional Intelligence. London: Bloomsbury Publishing.

Harrod, N. R., & Scheer, S. D. (2005). An exploration of adolescent emotional intelligence in relation to demographic characteristics. Adolescence, 40(159), 503-512.

Heffernan, T., O'Neill, G., Travaglione, T., & Droulers, M. (2008). Relationship marketing: The impact of emotional intelligence and trust on bank performance. International Journal of Bank Marketing, 26(3), 183-199.

Khokhar, C. P., & Kush, T. (2009). Emotional intelligence and work performance among executives. Europe’s Journal of Psychology, 5(1), 1-11.

Lopes, P. N., Grewal, D., Kadis, J., Gall, M., & Salovey, P. (2006). Evidence that emotional intelligence is related to job performance and affect and attitudes at work. Psicothema, 18(Suppl.), 132-138.

Lyons, J. B., & Schneider, T. R. (2005). The influence of emotional intelligence on performance. Personality and Individual Differences, 39(4), 693-703.

Mayer, J. D., Caruso, D. R., & Salovey, P. (2000). Emotional Intelligence meets traditional standards for on intelligence. Intelligence, 27(4), 267-298.

Mishra, P. S., & Mohapatra, A. D. (2010). Relevance of emotional intelligence for effective job performance: An empirical study. Vikalpa, 35(1), 53-61.

RBI. (2017). https://rbi.org.in/scripts/BS_PressRelease Display.asp. Retrieved June 02, 2017, from http://www.rbi.org.in

Salovey, P., & Mayer, J. D. (1990). Emotional Intelligence. Imagination. Cognition and Personality, 9(3), 185-211.

Sharma, R. R. (2005). Determinants of Executive Burnout in India, Unpublished Research Report: WHO and Ministry of Health, Govt. of India.

Sharma, R. R. (2007). Indian Model of Executive Burnout. Vikalpa, 32 (2), 23-38.

Singh, D. (2006). Emotional Intelligence at work: A professional guide (3rd ed.). New Delhi: SAGE Publications.

Stein, S. J., & Book, H. (2006). The EQ edge: Emotional Intelligence and your success. Canada: John Wiley & Sons.

Tajeddini, R., Rangan, U., Malekzadeh, M., & Lallianzuali, C. (2014). Global Emotional Intelligence and Six Dimensions of Emotional Intelligence in Indian and Foreign Students with respect to Demographic Variables–(A Comparative Study). IOSR Journal of Humanities and Social Science (IOSR-JHSS), 19(5), 94-104.


Refbacks

  • There are currently no refbacks.




Editorial Office:

Educational Research Multimedia & Publications,
S.N. 21, Plot No 24, Mirza Ghalib Road Malegaon Nasik,
Maharashtra India - 423203.
+919764558895 (whatsapp),
editor@scholarshub.net, www.scholarshub.net

Copyrights © 2010-2020 - ERM Publications, India     

This work is licensed under https://creativecommons.org/licenses/by-sa/4.0/