How useful is Digital Locker? An Empirical Study in Indian Context

Jyotsana Singh Bharati ., Arpit Garg .


Sharing documents with various government and private agencies for different purposes is a tedious task. Government of India has initiated Digilocker (or digital locker) in July 2015, with the aim of minimizing the usage of physical documents and enable sharing of e-documents across agencies. It is a repository of digital documents for each resident of the country. Digital locker helps citizen to store the documents, certificates etc. online and the portal is linked to UID Aadhaar Card.  This paper focus on how useful will be the digital locker and further tries to investigate the factors such as perceived ease of use, social influence, variety of service and perceived risk and their influence on digital locker usefulness for Indian citizen. A convenience sampling technique was employed to collected data from 165 respondents representing the desired range of demographic characteristics (e.g. gender, age, and education). The finding suggests that Perceived ease of use, variety of services has a strong positive influence on usefulness of Digital locker while Perceived risk and Social influence has less impact on Indian consumer.


Digital locker, Perceived usefulness, Online Repository, Social Influence, Perceived Risk

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